Frequently asked questions
1. Do I need to register online before the event?
Yes, please. We ask that you register online prior to the Ride in the location that you plan on participating. It only takes a few minutes and ensures that we have all the information we need to plan your event at. Registration is $50 per rider.
No Ride? No problem! The Virtual Ride is designed for riders who are unable participate at one of the in-person events, or who wish to create their own cycling challenge. There is no registration fee if you are participating in the Virtual Ride.
2. How do I see who has donated to me or my team?
- Login into your Participant Centre.
- If you’re registering as part of a team, it is important to note that a donor can either make a donation to a participant, or directly to the team. Therefore, in the Participant Centre, the donations will be split up as such.
- Click on the “home” tab. Scroll down to the bottom of the screen and there will be a section called “personal donations”. These are the donors that have donated to your personal page. Next, if you click on the tab “my team” (just above the “Your fundraising progress” section, you can toggle to the team donations by clicking on “My Team”. Those who donated directly to the team will be listed under team donations. It is important to note that the team total is the total amount raised by the team.
3. Someone made a donation to my team but I cannot see it on my page, why is that?
Donations depend on how they’re made. Donors can choose to keep their name or amount, or both, anonymous to the public. So, on your webpage, the donation might show as just the name, just the amount, or not at all—but it still counts toward your fundraising total. You can see the full list and amounts in your Participant Centre.
If you’re part of a team, donors can give to either a team member or the team. Donations show up on the page where they were made, but all contributions count toward the team’s total. For example, if Mary and Mark are on Team Myeloma, and each receives $20, their pages show $20 each, and the team page shows $40. If a donor gives $40 directly to the team, the team page will show $40, but Mary and Mark’s pages will show $0. The team total is what matters overall.
4. How do I find a participant or a team to make a donation?
Visit www.myelomaride.ca and click on "Donate." There will be an option to search for a participant, team or city. Type in the appropriate information and the search results will appear. Select the participant you intend to donate to by clicking the “Donate Now” tab next to their name in the Search Results.
5. I would like to make a donation by cash or cheque, or phone-in by credit card. Can I do this?
Absolutely, in fact, the sooner you mail in your donations with the Offline donation form the sooner your fundraising thermometer will rise on your webpage. If you don’t have a printer to print out the Offline donation form, please clearly indicate (under who’s name or team the donation goes) your complete contact information, and your email address for tax receipt purposes. Please note that online donations made to you or your team are instantaneous! As soon as a donation is made online, you'll receive an email to confirm the donation.
Please mail offline donation forms to:
Myeloma Canada
1255 TransCanada, Suite 160
Dorval, QC H9P 2V4
6. What if I can’t bike the entire route?
No worries! Whether you bike the entire route or not, your participation is what counts and helps us move closer to finding a cure. If you need to cut your ride short, there will be a 'sweep' or 'chase' vehicle to drive you to the next rest stop or finishing point.
7. What is the Ride’s cancellation policy?
All Rides will take place rain or shine. In the event that an event does need to be cancelled, we will notify you the night before the event, no later than 9 pm. Should the event you are planning to attend be cancelled, we encourage you to hold a Virtual Ride at the date and time of your choosing.
8. What should I do before travelling to the Ride?
- Check that your bike is ready to roll. Here are a few tips.
- Ensure your mobile phone is charged.
- Ensure that the route is uploaded to your mobile phone and that you print a copy of the cue sheet.
- Pack your helmet, gloves, and cycling shoes.
- Bring clothing and items for the weather conditions and distance you plan to ride (i.e., wind breaker, rain jacket, fleece, gloves, fitness pants, sunscreen, etc.)
- Bring a tool kit (i.e., tire levers, patches, pump, multi-tool, extra tubes and spokes).
- Bring a water bottle and snacks even though we will be providing food and beverages.
- Cash/credit card/medicare card/Provincial Healthcare card.
9. When should I arrive at the Ride?
- We recommend that you arrive early to check your bike and get ready to roll.
- Please check the Registration time specific to the Ride you are attending.
10. What should I do to make sure that the Ride is safe and fun for everyone?
- Ride in single file at a safe speed.
- Hydrate and snack along the way.
- Bring appropriate clothing.
- Communicate your intention to overtake, turn or stop to other riders.
- Point out hazards to other cyclists.
- Rest when you need to.
- Call 9-1-1 immediately for any serious incident.
11. Will cyclists be leaving the start at the same time or in intervals?
Cyclists will leave the start location in small waves of cyclists at 5 to 10 min. intervals with those doing the longer route leaving first. This will avoid congestion and limit passing on the road.
Rest Stops
Rest stops will be highlighted on the route maps. At the stops, there will be refreshments to keep you energized, washrooms, and First Aid kits.
12. What if I get a flat tire or my bike breaks down?
There will be a mechanic at the start of the Ride who will help fix minor mechanical issues. At registration, on the day of the Ride, you will be given a telephone number that you can call in the event you experience a mechanical problem along the route. One of the volunteer roving vehicles will then be dispatched to you. We recommend that you take your bike out for a spin and do a tune-up before the event.
13. What if I get too tired to finish the route?
If you’re getting tired and need to stop, a roving vehicle will give you a lift back to the start location.